Contact
A person reads this. Not a ticket system.
Questions about the product, an order or a return – write to us. Behind HALLWERK there is one person who reads and answers every message personally.
Under 24 hours
Response time
One person
Who replies
14 days
Right of withdrawal
Common cases
The answer may already be here.
Where is my order?
We ship directly from the manufacturer's warehouse. Processing takes 1–3 working days, delivery to Germany a further 8–18 working days. As soon as the parcel is on its way you will get an email with the tracking number. Details in the shipping policy.
I want to withdraw from the purchase
An informal message to info@hallwerk.store is enough – you do not have to wait for a reply, the deadline is met the moment you send it. Conditions and the model form are in the withdrawal policy.
The item is damaged or the wrong one arrived
Write to us with a photo. In those cases you pay no return postage, and your statutory warranty rights are unaffected.
I was charged duties on delivery
We cover those. Send the receipt to info@hallwerk.store and we will refund the amount.
What helps when you write to us?
For questions about an order: include the order number. For questions about the product: tell us what you have in mind – then we will tell you whether the mat suits it. Including when the answer is no.
Write to us
Nothing here? Then write to us directly.
HALLWERK · Marko Zebic · Dr.-Emde-Straße 17 · 57627 Hachenburg · Germany
info@hallwerk.store · Full details in the legal notice
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