Privacy policy

Last updated: 19 August 2026

HALLWERK operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). HALLWERK is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and disclosure of your information as described in it.

What personal information do we collect or process?

When we use the term “personal information”, we mean information that identifies you or another person, or can be directly linked to you. Personal information does not include information collected anonymously or anonymised in such a way that identification or attribution to you is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including name, postal address, billing address, delivery address, telephone number and email address.
• Financial information including credit and debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to your cart, add to a wishlist, or buy, return, exchange or cancel, and your past transactions.
• Communications with us including the information you provide when communicating with us, for example when you send a customer support enquiry.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you – for example when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services – for example from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers – for example when we engage them to enable certain technologies and they collect or process your personal information on our behalf.
• From our partners and other third parties.

How do we use your personal information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide the Services to you. This includes performing our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a curated shopping experience for you, for example by recommending products based on your purchases. It may also include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send marketing and promotional communications by email, text message or post, and to show you advertising for products or services on the Services or other websites, including on the basis of items you previously bought or added to your cart, as well as other activity relating to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone.
• Communicating with you. We use your personal information to provide you with customer support and effective services, to respond to your enquiries in good time and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to lawful process, including requests from law enforcement or regulatory authorities, to investigate or take part in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce them.

How do we disclose personal information?

In certain circumstances we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners who provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you in order to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you ask us to, or otherwise consent to us disclosing certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow and improve our business, we also use certain enhanced Shopify features that involve data and information from your interactions with our shop, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our shop, other merchants and Shopify. In these circumstances Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information listed here: link to the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security”. In addition, information you send us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors. These include, for example, whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may only apply in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request that we delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can object to receiving these at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

You may exercise these rights where indicated in the Services, or by contacting us using the contact details below. For more information about how Shopify uses your personal information and what rights you have, including rights regarding information processed by Shopify, please see https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the time frame required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the European Economic Area, a list of the competent supervisory authorities is available; if you wish to consult it, you can do so here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and give any notice required by applicable law.

Contact

Should you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please contact us by email at info@hallwerk.store or by post at Dr.-Emde-Straße 17, 57627 Hachenburg, Germany. For the purposes of applicable data protection law, we are the data controller of your personal information.

This is a translation for convenience. The German version of this privacy policy is the binding one.